An exasperated caller to Tech Support couldn’t get her new computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response “I pushed and pushed on this foot pedal and nothing happens.” The “foot pedal” turned …
Přečíst celý »Roční archivy: 2016
Another customer called Tech Support to say
Another customer called Tech Support to say her brand-new computer wouldn’t work. She said she unpacked the unit, plugged it in, and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked “What power switch?”
Přečíst celý »Many people in computer labs will assure
Many people in computer labs will assure you, beyond a shadow of a doubt, that they were doing everything correctly, and it still wasn’t working, only to make you get up from your nice comfy seat to walk over to the other side of the room and do it yourself. …
Přečíst celý »Customer:
Customer: “How do I print my voicemail?”
Přečíst celý »Student: “Would it be possible to
Student: “Would it be possible to install Arabic language support on those computers?” Computer Teacher: “In order to use Arabic language in Windows, you must install an Arabic graphic card. So I don’t think we could do that.”
Přečíst celý »Tech Support: “How may I help you today, sir?”
Tech Support: “How may I help you today, sir?” Customer: “Hello…hey, er…I think I’ve got the wrong software installed in my computer.” Tech Support: “Why is that, sir?” Customer: “I bought this minitower system from you, and it came loaded with software called the ‘XYZ Desktop’.” Tech Support: “Yes…?” Customer: …
Přečíst celý »Me: “What is that noise?”
Me: “What is that noise?” Customer: “Hey Martinez!! I’m on the phone! Cut it out!” Me: “What was that?” Beep! Beep! Beep! Beep! Beep! Beep! Customer: “It’s from a device.” Me: “What kind of device?” Customer: “I don’t know.” Me: “Like a fax machine or something?” Customer: “I don’t know. …
Přečíst celý »Customer: “My disk is stuck in my disk drive.
Customer: “My disk is stuck in my disk drive. Clicking eject doesn’t work.” Tech Support: “Ok, turn the power to your Mac off, hold down the mouse clicker, and power the Mac back up.” Customer: “Look, I don’t have three hands!”
Přečíst celý »Customer: “Hi, I’m
Customer: “Hi, I’m supposed to pack [zip] my database and send it to you. What should I pack it in?”
Přečíst celý »Customer: “I’ve been doing risk analysis by
Customer: “I’ve been doing risk analysis by hand for five years, and we finally got your program so we could do it automatically — but there’s a bug in it. The answers come out differently each time.” Tech Support: “Sir, are you aware that our program uses Monte-Carlo analysis?” Customer: …
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