A customer was asked to send a copy of her defective diskettes to the technician. A few days later a letter arrived from the customer along with Xeroxed copies of her diskettes.
Přečíst celý »A technician advised his customer to put his
A technician advised his customer to put his troubled floppy back in the drive and close the door. The customer put the disk in, asked the tech to hold on, and was heard putting the phone down, getting up and closing the door to his room.
Přečíst celý »A customer called to say he couldn’t get his
A customer called to say he couldn’t get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the screen and pressing the “send” key.
Přečíst celý »A customer
A customer needed help setting up a new program, so the technician suggested he go to the local Egghead. “Yeah, I got me a couple of friends,” the man said. When told Egghead was a software store, the man said, “Oh, I thought you meant for me to find a …
Přečíst celý »A customer called
A customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then he removed all the keys and washed them individually.
Přečíst celý »An exasperated caller to Tech Support
An exasperated caller to Tech Support couldn’t get her new computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response “I pushed and pushed on this foot pedal and nothing happens.” The “foot pedal” turned …
Přečíst celý »Another customer called Tech Support to say
Another customer called Tech Support to say her brand-new computer wouldn’t work. She said she unpacked the unit, plugged it in, and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked “What power switch?”
Přečíst celý »Many people in computer labs will assure
Many people in computer labs will assure you, beyond a shadow of a doubt, that they were doing everything correctly, and it still wasn’t working, only to make you get up from your nice comfy seat to walk over to the other side of the room and do it yourself. …
Přečíst celý »Customer:
Customer: “How do I print my voicemail?”
Přečíst celý »Student: “Would it be possible to
Student: “Would it be possible to install Arabic language support on those computers?” Computer Teacher: “In order to use Arabic language in Windows, you must install an Arabic graphic card. So I don’t think we could do that.”
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